Support

How do I choose the right product?

MiScope Comparison Chart (link to web page)

Reflective metal surfaces (link to Attachment: MiScope-MP2 Application Notes: Imaging Reflective Metal surfaces)

Camera Options Chart (link to Attachment: Camera Options Chart)

HDMI Videolink Comparison Chart (link to HDMI Videolink Comparison Chart)

VTB Software comparison Chart

Where can I run a Zarbeco product?

Which Zarbeco products can I run on Mac computers? (MAC SW chart)

MAC SW 2017 Advisory (Link to MAC SW Advisory)

Is my MiScope compatible with Windows 10

How do I use my MiScope with an Android phone or tablet? 

 

FAQs about using Zarbeco products

How do I measure with Video toolbox, or Video toolbox PRO software.

In the software, look under the help file and there is a section on measurement and calibration. For accurate measurements you will need to calibrate your microscope first. Here is a manual to calibrate using a ruler or and here is a manual to calibrate using a reticle or MGrid. If you get the Miscope MP2, we also have a patented CaliWedge with Wedge reader software which allows you to calibrate, generate onscreen magnification, and generate calibration reports all with the press of one button. You can read more about it under our MiScope accessories: CaliWedge.

The measurement tools will allow you to change measurement units.

How do I capture images or movies. (link how to capture)

How do I set my manual exposure for the MiScope Megapixel 2 if I don’t want the default lighting settings?

Follow the instructions here

What are the wavelength options for MiScope-MP2?     We have standard wavelengths that we’ve selected to work best on a wide range of objects, and we stock a wide range of wavelengths, from ultraviolet to infrared. Please contact Zarbeco if you have specific needs. 

Do I need drivers for my software for my MiScope MP2? No. (Make sure you have MISC-MP2; you will still a sticker on the back of the Miscope that says “MISC-MP2”.  

Do I need drivers for my MiScope MP2 EF? No

Do I need drivers for my USB Videolink?  Yes, they are available at http://www.zarbeco.com/downloads/USB2VideoLink2bDrivers_SP3.zip 

Can I use your software with a camera I bought somewhere else? You will need to purchase our software with a dongle key so you can use the software on any computer that the dongle key is plugged into. Your camera must be “directshow” which means it will work with Windows Software which is what Video Toolbox, Video Toolbox PRO, and Video Toolbox Premier is.

 

Troubleshooting

The LEDs do not turn on:

Check your USB cord, the input into your microscope should have the black side facing up and you should feel the cable snap into the connector when it is completely in.

If your Miscope has a switch, make sure that the switch is in the “On” position

The LEDs turn on but there is no picture

Check that the computer can see the device. You can do this by:

                                                                        Opening the Device Manager (Start Menu à Control Panel à Device Manager)

                                                                        If your computer can see the MiScope, there will be an icon that says “Imaging Devices” Click on that icon and it should have USBPCCamera underneath, this is your MiScope

                                                                        If your computer did not see the device, you can try plugging into a different USB port.

 

Error Message: No video device connected.

                                                      Is your videolink cable plugged into the camera and the computer?

                                    Did you install the drivers properly? Click on: System control: hardware: device manager: imaging devices – then look for + sign and press it: Videolink should be listed as USB2861 or USB 2821 video device.

To correctly install the drivers, click the videolink drivers: (link) open the folder called video drivers. Make sure the videolink cable is not connected to the computer (this is very important!!!)

Run the setup program which will give you an option to repair, modify or remove. Select “remove” Then run the setup program which will run the program again. After the setup program is finished running, you can plug the videolink cable into the computer and follow the “new hardware found” wizard instructions.

 

 

Check to see if your video input/source is selected correctly.

Open Video Toolbox (Start Menu à Programs àZarbeco àVideo Toolbox)

To configure the program to your needs select the Settings Button to open the Settings window.

Your input should be “USB 2861 Video” or “USB 2821 Video” if you are using a Zarbeco USB Videolink 2.0 model 2b, you will find this in the Video Device menu

If you still don’t see an image, check the video source. The source for most video cameras is Composite or S-video.  

  1. Composite video is connected with a round 2-pin connector
  2. S-video is connected with a 4-pin connector

 

What do I need to use/install focuslock? For Focuslock to work properly you first need to consider what instrument you are using it with. Do you have it with a microscope set up or is it with one of our MiScopes? It needs to be on a stable base microscope (like our ZDM microscopes) to work properly because there can't be lateral shift in order for the composite images to be saved with a blur-free image.

 

 

What is your privacy policy? http://www.zarbeco.com/privacystatement.shtml

What are your standard terms and conditions? http://www.zarbeco.com/terms-conditions.pdf 

 

How do I get Zarbeco technical support? Zarbeco Product Email Form